Xplorer Maps Return and Refund Policy and Procedure - 100% Satisfaction Guarantee
At Xplorer Maps, we seek to provide extraordinary customer service by creating relationships established on trust and loyalty with our customers. If for some reason you are dissatisfied with your purchase, whether it be with the product, with our customer service, or for any other reason, we offer an unconditional 30-Day satisfaction guarantee.
Returns and Refunds
You may return items within 30 days for a full refund on the product for any reason. If the wrong item is shipped or the item arrives damaged we will also refund shipping and credit the return shipping. Returns received after 30 days from purchase will not be processed. Please email us for authorization if you wish to return an item after 30 days.
- Send the item you wish to return via an insured and trackable carrier to: Xplorer Maps 500 S. Inez St. Missoula, MT 59801
- Email firstname.lastname@example.org with the original order number, reason for return, and tracking information
- Returns are processed within 7 days of the receipt of the returned merchandise.
- You are responsible for items damaged or lost during shipping back to us. Please make sure to use an insured and trackable carrier.
Defective or Damaged Products
Inspect your product upon delivery. Defective or otherwise mis-shipped items will be replaced free of charge.
Changes and Special Considerations
We reserve the right to change our products without notification so our images and sizes may not be identical to those displayed online.
- Xplorer Maps will make every effort to reflect changes immediately but will not be held responsible for minor changes to the product image.
- Prices are subject to change without notice. Special sales and offers exclude previously purchased merchandise.